Refund Policy

fromowner.co.uk aims to provide a fair and transparent service. This Refund Policy explains when refunds are available and when they are not. By purchasing any paid feature, you agree to this policy.

1. Free Listings

Posting a standard ad on fromowner.co.uk is free. Since no payment is taken, refunds do not apply.

2. Paid Features

Optional paid features (such as Featured, Spotlight, Bump, Highlight, Urgent, Photo Boost, or Bundles) are digital services that begin immediately after purchase. Because of this:

• Fees for completed or active promotions are non-refundable.
• If a payment fails or is charged in error, please contact us and we will investigate.

3. Duplicate or Mistaken Purchases

If you accidentally purchase the same promotion twice for the same listing, please contact us within 48 hours. We may issue a refund or apply a credit to your account at our discretion.

4. Policy Violations

If your ad is removed because it breaks our Posting Rules or Terms & Conditions, paid fees will not be refunded.

5. Technical Issues

If a purchased promotion fails to activate due to a technical fault on our side, we will either:

• Apply the promotion correctly once the issue is resolved, or
• Offer a full refund of the fee paid.

6. Legal Rights

Nothing in this policy affects your statutory rights under UK law. For example, we remain responsible for providing services with reasonable care and skill as required by the Consumer Rights Act 2015.

7. How to Request a Refund

To request a refund, please email us at info@fromowner.co.uk with:

• Your name and email address used on the platform
• Listing ID and payment reference
• Reason for your request

We aim to respond to refund requests within 5 business days.

Last updated: 26 September 2025