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Product Update: New Messaging System for Direct Buyer–Seller Chat

Product Update: New Messaging System for Direct Buyer–Seller Chat

We have launched a new messaging system on FromOwner.co.uk that makes it easier to start and manage conversations about a listing. Threads are faster, cleaner, and more reliable across desktop and mobile. The goal is simple: help genuine buyers and real owners agree the details quickly so both sides can meet and complete the deal.

Direct threads per listing. Each conversation is linked to the item, which keeps context clear even if you are chatting with multiple buyers or sellers. You can see when messages were sent and when a user was last active.

Smarter notifications. We deliver timely alerts for new messages so you can reply quickly. Prompt responses increase trust and improve your chances of a successful deal.

Built for safety. We encourage users to keep early communication inside the platform. That reduces spam and helps us act on abuse reports. Our safety tips are one tap away inside the chat window.

This release is part of a wider effort to improve transaction quality on FromOwner: better filters, clearer category attributes, and tools that help UK users trade directly with confidence. Try the new chat today and tell us what you would like to see next.

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